Any "zone hardy" perennial plants/trees purchased from Robert's Nursery, at no more than 30% off, carry a limited warranty. All warranties provided include a 30 day unconditional coverage. The period after the initial 30 days is subject to rules and regulations which includes a "Plant Inspection" - The customer must first bring in the plant(s) or a current picture of the plant or plants in question. After the initial inspection our staff may decide to visit the property for an in person inspection. Replacement of plants will be based on the specified rules below and final decisions will be made by Robert's Nursery Staff. Plants installed by Robert's Nursery, that were sold at no more than 30% off, carry a 12 month warranty from the date of purchase. Plants purchased from but not installed by Robert's carry the following warranty: Perennials = Covered within that growing season, Shrubs = 1 year from date of purchase, Trees = 1 year from date of purchase
If a customer relocates any of the plant material, that plant material will no longer carry a warranty. Any relocation should be done by Robert's to ensure that the proper steps are taken to give the plant material the optimal chance for survival. Charges for root stimulator and labor to relocate the plant(s) would also apply. Following this procedure will ensure that your plant(s) remain under warranty. Robert's may tell you that a plant is too large or sensitive to move. In this case, we can still try, but the warranty will be voided even if Robert's moves the plant(s). This only applies to shrubs and perennials. Robert's will not warranty a tree that is moved under any circumstances.
Warranties are non-transferrable. The warranties on these plants will be null and void once the property is sold. If the new owner of the home wants to continue a maintenance program, we can make arrangements with them. If a customer decides to relocate any of the plant material to their new house, that plant no longer carries a warranty.
Robert's Warranty does not cover:
-An "Act of God": Which is defined as "A manifestation especially of a violent or destructive natural force, such as a lightning strike or earthquake, that is beyond human power to cause, prevent, or control" or "An event that directly and exclusively results from the occurrence of natural causes that could not have been prevented by the exercise of foresight or caution; an inevitable accident." Some examples include, but are not exclusive to: Hail, Flooding, High winds/tornado, Drought, Extreme weather conditions such as above average heat/cold or excessively wet/dry conditions, Animal damage: Rabbits or other animals feeding on the plant, Trampling by a dog, deer, child, etc., Deer rubbing, Animal waste
-Neglect: Which is defined as "Failure to care for properly". Plants and trees on the owner's property are their responsibility. The customer should have general knowledge of how to take care of plants and trees, and is responsible for day to day care and watering. Any situation where neglect is involved will void any warranty coverage.
Replacements and Warranty Claims:
A perennial, shrub or tree must be 40% dead or more to be replaced. Replacement plants will be of the same size and variety (pending availability) as originally purchased. Replacements and warranty claims are a one time coverage and may be subject to labor charges. Placement of plants will be subject to a root system evaluation and level of ability to be replanted in the same location. Level one: easily replaced, no extra charge. Level two: replacement possible, extra charges may occur. Level three: removal of the old plant is not possible without specialized equipment or damaging surrounding landscape or structures, new plant must have new location or be given as a nursery credit in the amount of the original purchase price of the plant.
All nursery stock is limited and subject to availability, thus replacements are not guaranteed to be the exact same plant variety, but will be of the same size as originally purchased. Should the customer decide that a similar variety is not suitable for thier needs then a nursery credit in the amount of the original plant cost will be issued.
Robert's is not responsible for damaged sod, sprinklers, any unseen wires, cables, gas lines, concrete, etc. Permits and permission needed are to be applied for and obtained by the home owner. Any alterations or deviation from above specifications involving extra costs will be executed upon written or verbal orders and will become an extra charge. Applicable finance charges will be added monthly on any unpaid balance at the time of completion. In the event Robert's is forced into litigation prompted by nonpayment of contract, Robert's shall be entitled to full reimbursement of contract plus interest and all reasonable legal expenses. Robert's is only responsible for the work that is written within the signed contract. No assumptions of work are to be done unless written and explained within the same contract. The area of work is the "work zone". If additional work is needed to the "work zone" after completion of the job contracted (i.e.: sod, concrete wash, grading seeding, etc.) additional estimates and billing charges will occur. Our workers are fully covered by Workmen's Compensation Insurance.